On January 23rd, Securus Technologies’ chief executive officer, Richard A. Smith, announced his invitation for GTL to participate in an unbiased analysis session, comparing their technologies. The analysis process will involve evaluation of who among the two communication firms has the best and largest product set, the most recent and modern high-tech telephone calling forum, the most investment in the business and affordable communications means and the best customer ratings. Richard A. Smith stated that the aim of the process was to devalue GTL’s claims that Securus’ technologies match theirs. He said that the process would have the chairing by an independent judge who would prove that Securus has better-calling platforms, product sets, and customer service forums. Richard believes that his firm provides better services due to the 700 million dollar investment that they have utilized to enhance communications. He revealed that Securus has also acquired companies, product development strategies, and technologies that are a state of the art status.
Richard clarified that Securus is aware of the systems that GTL uses since they used to have older and less efficient technologies. According to the report released by Securus, they have larger product sets that have proven useful to the correctional facilities. Securus has a locally based call center whereas GTL imports most of it customer services. Securus has trained field technicians, unlike GTL which contracts most of its staff. In addition to Securus having a larger Voice Over Internet Protocol Correction that is cheaper and faster, former GTL clients who currently use Securus have expressed the upgrade in their communication. Richard Smith stated that if GTL is confident that their diligence and technology is better than that of Securus, they should take up the comparison bake challenge. However, he also stated that it would be smarter if GTL politely declined the invite.