Love for Customers

Securus Technologies is a information technologies firm currently based in Dallas, Texas. They focus all of their development and attention on providing excellent customer service and products for their customers, which just so happens to be incarcerated individuals currently serving time within the United States penal system. The products that Securus Technologies produces are mainly communications based applications, such as video chat applications for mobile devices which are supported on both Apple and Android. These applications can be used by inmates and their family members to communicate with one another seamlessly and with high-quality video, which allows them to avoid the usual humdrum of in-person visitation and security checks within the prison itself. While these products have been available for quite some time now and have assisted many individuals with the communication issues Securus itself as a company has recently been the target of scrutiny from other information technology corporations such as GTL.

 

GTL, another giant within the information technology field, has suggested and several media reports online a few months ago that Securus Technologies is about to lose all of its patents for its products. This would mean that security would lose all rights to the technology that they have developed and other companies would have the right to sell them as they desired. After some research was done by Securus itself, alongside some of its allies in the industry, it has been proven that these accusations by GTL are inaccurate and that Securus still maintains all of the patents for its products. This is good news for Securus customers as it means they will continue to receive the support and high-quality products that they’ve come to know and love.

Integrity breaches at Securus Technologies

Securus Technologies is a company listed to provide telephone services to inmates in the United States of America. The call services cover both audio and video calls. Video calls link the inmates to their families and friends without them having to visit them physically in the detention quarters. The calling rates given run as high as up to $14 per minute to the inmates, and that each of the calls made is recorded and kept in the database. The recording is a factor considered as a violation of the rights of the detainees.

According to a report released recently, Securus Technologies claimed that the high rates were as a result of the recording of calls and maintenance of their secure and vast database of calls. The record of calls aided the monitoring of the activities of the inmates which in turn helps to protect people both inside and outside the cells and prisons.

Securus Technologies holds a record of more than 70 million records of phone calls. All the records of phone calls were placed by prisoners from over 37 states, together with the downloaded links of the calls. It stirred up the public through an unknown hacker who believed that it was a violation of the constitutional rights, as some calls were private and involved only the prisoners and their attorneys. The calls are privileged as private and confidential.

About Securus Technologies

Securus Technologies is based in Dallas, Texas in the United States of America. Securus Technologies is a company that provides criminal justice with technology solutions dealing with corrections, investigations, and monitoring with the primary objective of making the world a safer place. It also provides communication services to the correction institutions and detentions, through both audio and video calls. The company has established numerous contacts with some correctional facilities in the United States of America.